Tulum Eco Luxury Hotels Marketing Studio

PRIVACY POLICY

Purpose of the data processing, legitimation and recipients of the information

The data is used to:

  1. · Allow the operation of the website and provide access to areas for registered users
  2. · Register and respond to requests made by users through web forms (contact, etc)
  3. · Provision and administration of DE CASTRO GROUP services, processing of reservations and the payment of products and services through GROUP or related websites, call centers, mobile communication systems based on GSM, GPRS or UMTS technologies; incident management and complaints
  4. · Manage participation in loyalty programs
  5. · Subscription to DE CASTRO GROUP newsletter, advertising and other commercial promotions by email, SMS, MMS or any other similar means of DE CASTRO GROUP
  6. · Conducting quality surveys
  7. · Conducting contests
  8. · Application to work at DE CASTRO GROUP
  9. · Web analytics and statistics
  10. · Include features provided by third parties (Google Maps, etc)

Web browsing and access to areas for registered users

  1. · Purpose: the necessary data for the provision of online services are processed, including the registration of IP addresses, visited pages and access date, as well as information about the user’s terminal. The data is also processed for security and web improvement purposes.
  2. · Legitimation: the processing of data is necessary for the provision of online services; consent, expressed through the use of the website
  3. · Recipients and transfers: companies and establishments of DE CASTRO GROUP

 

The delivery of all the data required for registration as a user is mandatory if not specified otherwise in the registration form, and DE CASTRO GROUP may deny registration to the interested party who does not provide such data.

Use of web forms

  1. · Purpose: meet the requests made through the web forms.
  2. · Legitimation: consent expressed when using and sending the form.
  3. · Recipients and transfers: companies and establishments of DE CASTRO GROUP and other companies involved in providing the requested services

Provision of services

  1. · Purpose: to provide services including management of hotel reservations and payment. Send information about DE CASTRO GROUP’s services electronically.
  2. · Legitimation: execution of the contract or provision of the service.
  3. · Recipients and transfers: companies and establishments of DE CASTRO GROUP and other companies involved in providing the services requested, including the requested hotel establishments

Loyalty programs

  1. · Purpose: to participate in the loyalty programs of DE CASTRO GROUP (Star Traveler, Corporate and others). Send information about DE CASTRO GROUP’s services electronically. Customize business information based on the profile or location.
  2. · Legitimation: execution of the loyalty program; consent
  3. · Recipients and transfers: companies and establishments of DE CASTRO GROUP

Subscription to the DE CASTRO GROUP newsletter, advertising and other commercial promotions

  1. · Purpose: to send information about DE CASTRO GROUP’s services, by email or any other analogous means
  2. · Legitimation: existence of a prior contractual relationship; consent
  3. · Recipients and transfers: companies and establishments of DE CASTRO GROUP

Application to work at DE CASTRO GROUP

  1. · Purpose: to participate in present and future selection processes of DE CASTRO GROUP and its establishments, assess the candidate
  2. · Legitimation: consent, essential to hold the status of candidate
  3. · Recipients and transfers: companies and establishments of DE CASTRO GROUP

Web Analytics

  1. · Purpose: to know the way in which the web is searched, accessed and used by the public. They may involve the collection of personal data such as the IP address, the location of the connection, information about the navigation software or hardware, etc.
  2. · Legitimation: consent, expressed through the use of the website.
  3. · Recipients and transfers: companies and establishments of DE CASTRO GROUP

This website integrates functions of Google Inc, like Google Analytics and Google Maps. By using this website, the user authorizes the processing of their data by Google in accordance with the terms of its privacy policy: https://policies.google.com/privacy

 

Veracity of data

The user must fill in the forms with true, exact, complete and up-to-date. The user will not enter data referring to another person; DE CASTRO GROUP will presume that the data has been provided by the owner thereof. The user will be solely responsible for any damage or loss, direct or indirect that could cause to any person because of the completion of the form with data relating to another person.

Access rights, rectification, erasure, opposition and others

The data subject has at all times the right to access, rectify, and erase the data that concerns him or herself, as well as to oppose the processing of the data, in the terms included in the data protection legislation. He or she also has the right to request: the portability of his or her data, the revocation of the consent given if any and the limitation of the processing.

The owner of the data may exercise these rights by writing to DE CASTRO GROUP (reference DATA PROTECTION), Av. 40, Mz 70, Loc. 1B entre 2 Norte y, Privada Juárez, Centro, 77710 Playa del Carmen, Q.R., Mexico, this communication must include a signed request indicating the action requested and a photocopy of the ID or passport.

The data subject may also oppose the reception of commercial e-mails, just by requesting it by an email sent from the address to unsubscribe and directed to admin@decastro.group.

If the data subject thinks that the processing of his or her data violates the data protection legislation, he or she can lodge a complaint to the data protection supervisory authorities.

Data protection officer

For any question related to the processing of data by DE CASTRO GROUP, the data subject can contact the data protection officer by sending a letter to:

Data protection officer DE CASTRO GROUP,. Av. 40, Mz 70, Loc. 1B entre 2 Norte y, Privada Juárez, Centro, 77710 Playa del Carmen, Q.R., Mexico

Minors of age

The use of DE CASTRO GROUP’s web services is prohibited for persons under 18 years old.

Data recipients and international data transfers

The user is informed that, for the provision of products and services offered, DE CASTRO GROUP must communicate necessarily the personal data of the user to the suppliers of the products and services chosen by the user.

In relation to the services and establishments outside the Economic European Area, the data necessary to subscribe and provide services will be subject to international data transfer, including to countries that do not have data protection legislation comparable to the European legislation.

In relation to GRUPO DE CASTRO GROUP, companies include among others ECOHOTELPROJECTS, MEDICALUXE.

 

Data security

DE CASTRO GROUP has one of the safest technologies, as far as the protection of your credit card data is concerned. It also complies with all international standards that legislate the subject. All sections of DE CASTRO GROUP where we request sensitive information use the SSL communication protocol. This means that the information that travels through the Internet from your computer to our server makes it encrypted, making them indecipherable to any outsider. This technology ensures and guarantees, that your data can not be intercepted, manipulated or impersonated, in any way. This way, payment through Internet is now as safe as direct purchase.

 

What does SSL mean?

SSL (Secure Socket Layer) is a standard Internet security technology. Applies an encryption system (coding) that provides maximum confidentiality of the data transmitted to us. This prevents illegal entry or interception in a system while the data circulates on the Internet. For greater security, this data is stored in a secure server protected by a “firewall” in continuous monitoring.

Let’s Get to Know Each Other

contact

Drop us a note with your question or enquiry and we will find the answer!

Playa del Carmen (Mexico), Granada (Spain)
marketing@decastro.group

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